How Is the After-sales Service of ROCLAS Fiber Laser Cutting Machine?

The after-sales service system of ROCLAS fiber laser cutting machine is centered on rapid response, professional support, and full cycle guarantee, covering multiple aspects such as equipment maintenance, technical training, spare parts supply, etc. The specific service content is as follows:

1、 Quick response mechanism

Grading response standard:

Primary response: After the user reports a repair, the customer service center will contact the user via phone or online channels within 0.5 hours to preliminarily investigate the type of fault.

Technical intervention: A professional technical team provides remote diagnosis or on-site processing solutions within 2 hours, and complex problems are analyzed through cloud data synchronization.

Multi channel repair portal

Support multiple channels such as telephone (such as 400 hotline), WeChat service account, and official website work order system to submit repair requests, ensuring that users can quickly reach the service team in different scenarios.

2、 Warranty Policy and Maintenance Services

Warranty scope:

The whole machine enjoys a 3-year free warranty, and the core components (such as the laser generator) can be upgraded to a 5-year extended warranty, covering performance failures caused by non-human factors.

Natural disasters, unauthorized modifications, and other situations are not covered by the warranty, but paid maintenance support is provided.

Standardization of maintenance process:

After fault detection, a detailed quotation will be generated, and the cost of out of warranty repairs will be made transparent. The cost of replacing commonly used accessories (such as focusing lenses and cutting heads) can be controlled.

Prioritize remote guidance for maintenance to avoid production interruptions caused by simple operational issues.

3、 Technical Support and Training System

Operation training

Provide system training, including equipment operation, daily maintenance, safety regulations, etc., to ensure that users are proficient in using the equipment.

Continuous technological upgrading

Free software system upgrade and regular push of cutting process optimization solutions (such as a 50% increase in stainless steel sheet cutting speed).

Establish a material database that supports parameter tuning for over 200 types of materials, helping users meet complex processing needs.

4、 Service evaluation and improvement

Users can rate each service through the official platform, and companies can optimize their service processes based on feedback. For example, a certain automotive parts manufacturer provided feedback that "it only takes 18 hours from reporting for repair to resuming production", reflecting the advantages of ROCLAS in response efficiency and technical capabilities.

summarize

ROCLAS' after-sales service is characterized by rapid response, professional support, and controllable costs. Through standardized processes and intelligent tools, it ensures the stable operation of equipment throughout its entire lifecycle. Its service system not only reduces user operation and maintenance pressure, but also provides a solid support for improving enterprise production efficiency.

You can also visit the ROCLAS fiber laser cutting machine website to learn more about after-sales service and contact information through various channels. Please believe that your satisfaction is the company's goal. If you have any other questions, please feel free to leave a message on the company website. You will receive a professional response as quickly as possible. We look forward to hearing from you!